Refund policy
Aircon Hero Warranty Policy
At Aircon Hero, we believe in doing the job right — and backing it up. All our services and products
come with warranties for your peace of mind.
🧊 Chemical Cleaning Warranty – 1
Month
All chemical cleaning services come with a 1-month service warranty from the date of cleaning.
✅ Covers:
- Poor cooling due to incomplete cleaning
- Water leakage caused by internal dirt not fully flushed
- Repeat of the same issue (once confirmed by our technician)
❌ Does NOT cover:
- Issues due to extremely old or faulty aircon components
- Units not regularly maintained or used under improper conditions
- Compressor failure or gas leakage (separate issues)
⚙️ Parts & Product Warranty –
Manufacturer-Based
All aircon units and parts purchased from Aircon Hero come with the official manufacturer’s warranty
(varies by brand/model).
We assist you in claiming warranty IF:
- You purchased the item from us
- You have proof of purchase
- It is still within the valid warranty period
⚠️ Warranty Void If:
- Repairs are attempted by third parties
- Aircon is misused or physically damaged
- Units are exposed to flooding, pests, or faulty wiring
- Product not installed by Aircon Hero (for parts sales)
📲 How to Claim Warranty
- WhatsApp us at +60 16 299 2099
- Share:
- Your name & invoice number
- Description of the issue
- Photos/videos if available
- We’ll assess and arrange a follow-up if covered
❄️ Our Promise
Aircon Hero is committed to quality and customer satisfaction. When you book with us, you’re not just
buying a service — you’re getting support.