FAQs

Q1. IS TROUBLESHOOT INCLUDING PARTS REPAIRING OR REPLACEMENT?
Our technicians will diagnose your aircon first to confirm where is the damage. Once we have diagnosed the problem, we will quote you for any further repair work required. Upon your confirmation, we will proceed with the repair work.

Q2. HOW LONG DOES IT TAKE FOR AIRCON (WALL-MOUNTED) CHEMICAL SERVICE?
1 Unit = 45 minutes
2 Unit = 1 hour 10 minutes
3 Unit = 1 hour 30 minutes
4 Unit = 2 hours
5 Unit = 2 hours 30 minutes
30 minutes for any extra unit to be added


Q3. HOW LONG DOES IT TAKE FOR AIRCON (WALL-MOUNTED) BASIC SERVICE?
1 Unit = 15 minutes
2 Unit = 30 minutes
3 Unit = 45 minutes
4 Unit = 1 hour
5 Unit = 1 hour 15 minutes
15 minutes for any extra unit to be added


Q4. HOW OFTEN SHOULD I SERVICE MY AIRCOND?
Basic service - once in every 2-3 months
Chemical service - once in every 6 months or once a year if the usage of the unit 2 to 6 hours a day


Q5. HOW LONG IN ADVANCE YOU NEED TO BOOK AN APPOINTMENT?
Recommended 1 to 2 days in advance. It depends on the slot availability.

Q6. HOW TO FIND OUT THE TYPE OF GAS/REFRIGERANT/FREON FILLED IN YOUR AIRCON?
On your outdoor unit, there is a label stating your aircond model number and other details. You can find the type of freon filled in your aircond in that label.

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Q7. WHAT IS A WALL MOUNTED AIRCOND?
Wall-mounted aircond units are placed on a wall at a high level. Most common wall mounted are split aircon.

Q8. DO YOU OFFER ANNUAL AIRCOND SERVICE PACKAGE?
Yes we do and you can even pay in installments. Contact us for more clarification on 1300 139 111.

Q9. DO YOU PROVIDE FREE SITE VISIT?
Yes. All our quotes and site surveys for new installations are free of charge.Contact us for a free site visit on 1300 139 111.

Q10. MY AIRCOND IS LEAKING. WHAT SHOULD I DO?
We do provide aircon water leak repair. Usually aircond water leak is due to blocked drain pipe. We're also able to solve water leak issue together with our chemical service package.

**If our technicians find any damage that needs to be repaired or parts replacement, we will quote you price accordingly.


Q11. HOW LONG DOES IT TAKE FOR AIRCOND CHEMICAL OVERHAUL?
Overhaul time is 2 hours per unit. If 3 and more aircon then 1 hour and 30 minutes each aircon.